Charging system: fault. Error in charging Infrastructure.

Faults and Technical chat for the Audi Q4
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RGH92
Posts: 1
Joined: Sat Jul 06, 2024 11:02 am

Post by RGH92 »

:oops:
Recently bought a Q4 40 s line.
Project EV charge ( plug & charge set up) in a residential block of just 8 flats.

Originally I thought was a cable issue hence I bought a new cable from ev extras.

Once plugged into the project EV. Audi charging port is flashing white for couple of minutes, the dashboard says “initiate” charge and then —> Charging system:
fault.
Error in charging infrastructure.

After 5 attempts eventually it does charge but is this normal? Did anyone else experience something similar?

Many thanks

Luca

Murchison 2003
Posts: 59
Joined: Fri Dec 10, 2021 10:55 pm

Post by Murchison 2003 »

Yes i had that a few times mostly when my car charger is on the timer. The white flashing light used to go red sometimes which indicates that it won't charge however when the charger starts when the time comes, it usually charged.
smd
Posts: 32
Joined: Sat Jan 13, 2024 5:26 pm

Post by smd »

carnt you email the charger company and they tell you any info ,

I have ohmi charger , if I have any issues they can tell me ,
2024 black edition q4 45
navarra blue
tech pack
heat pump
Citizen
Posts: 75
Joined: Fri Feb 11, 2022 5:31 pm

Post by Citizen »

Ring them directly. I had an issue mine would not charge on schedule. They can gain direct access to your app and sorted. Very good experience and very helpful.
Murchison 2003
Posts: 59
Joined: Fri Dec 10, 2021 10:55 pm

Post by Murchison 2003 »

I am now on my second Q4 40 E tron and i had the same problem last weekend on a public charger, tried 5 times then changed the charger and same message again charging infrastructure error. Tried a total of 10 times without success, good job i wasn't desperate for a charge, i only tried it because it was free. My daughter rolled up in her Ionic 5, plugged into same charger and cable and was charging within 10 seconds. My last car went in to get checked out but they couldn't find anything wrong and this one is going in next month to get checked out, probably with the same result. There must be something wrong and probably not admitting it. Doesn't give you confidence if in really need of a charge. I had to overnight in a hotel last time it happened on a Sunday evening so was extremely #### off.
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