Remote starting of Air conditioning fails

[Stevematt]

Have had my 24 plate etron since March, just lately having quite a few issues. Latest is when I try and put the heating on via the myAudi app to warm the car before any journey it comes up with “ Failed to protect the battery”. The battery has plenty of charge and a few weeks ago this function did work. Any ideas anyone.?

[Shepshep]

I have exactly the same problem. Started yesterday. Is it a coincidence that it is the first “cold” morning of winter which is the time when you would want to use this feature? It was only -2 degrees.

This didn’t happen last winter so Audi has changed something. As the “owner” you should be able to do what you want.

[gailjon]

Not seen this on my car (yet) and had the remote climate control on this morning at -4. Mine is a 2021 car though so it may not have the latest software. Just as a thought, I had a 50 mile journey yesterday evening that saw me get home at around 9.15 pm. I wonder if this could have heated the battery enough sop that when I went to remote start the climate control the batteries were slightly warmer than they would have been?

[Shepshep]

The car did have an 80 mile journey yesterday so it should have been warm enough you would have thought.

[Bonjaman]

I have exactly the same issue, started recently. I have noticed you can still start the auxiliary heating on a timer if set on the car directly so this seems like an issue in the app.