So after nearly a year of this not working for me either, I came across this thread

https://gathering.tweakers.net/forum/li ... 4#76880854

if you scroll to the picture of the fuse box and remove F3 for 10 mins and reinsert it, it fixes the problem

Software version 3669, but I'm not registered on the car as a key user, going back on monday to get that sorted

So nearly 10 months since ordering I collected the Q4 today
Q4 Sport 40, C&S
Really nice to drive, from that side worth the wait
App integration is atrocious though

If you DM @Audiuk on twitter they can give you an update with the build week

Mine is now week 48, having been told week 50 by the dealer

Ordered mine beginning of August, has a build week of week 50.
C&S pack, interior pack, and function pack, no towbar.