Audi App Issues

Faults and Technical chat for the Audi Q4
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hugodoodle
Posts: 90
Joined: Wed Oct 06, 2021 4:35 pm

Post by hugodoodle »

I've deleted the car and had the delaer re-add me as a key user and the functionality has returned, after trying the usual BS from Audi Digital that didn't work:

- Kindly be provided with the following troubleshooting steps in regards to this issue:
- Log out of the app, change your region, close the app, open the app again, change your region back to the UK and log back in
- Reset your myAudi account password
- Delete the app and reinstall it
Q4 50 Quattro Edition 1 C+S

Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Hi,

Can I please ask that you send an email to Audi digital using the email below as after another set of emails and a phone call to them today, the app is still not functioning as it was before the upgrade to 4.6. I keep saying the battery status and features boxes aren’t displaying, but all Audi Digital keep asking is for me to send screenshots! It’s obvious these are missing,, so maybe more complaints will help get this resolved.

digitalsupport.uk@audi.de
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
Edam77
Posts: 146
Joined: Tue Aug 31, 2021 10:49 am

Post by Edam77 »

Geh2021 wrote:
Thu Dec 09, 2021 4:13 pm
Hi,

Can I please ask that you send an email to Audi digital using the email below as after another set of emails and a phone call to them today, the app is still not functioning as it was before the upgrade to 4.6. I keep saying the battery status and features boxes aren’t displaying, but all Audi Digital keep asking is for me to send screenshots! It’s obvious these are missing,, so maybe more complaints will help get this resolved.

digitalsupport.uk@audi.de
There have been other posts on this but you need to remove the car and readd it, then ask the dealer to add you as a key user again, which ours did quite quickly then it all works fine (or as well as it did before)
Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Hi,

I’ll try that tomorrow. Thanks.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Hi,

Without sounding stupid, how do I delete the car as I’m struggling. Is this on the app on somewhere else?

Thanks.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
hugodoodle
Posts: 90
Joined: Wed Oct 06, 2021 4:35 pm

Post by hugodoodle »

You do it in the app.

On an iPhone Swipe left on your vehicle:

15DB6355-009B-4D14-8C21-7E2F646D8446.jpeg

Q4 50 Quattro Edition 1 C+S
Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Thanks. I never thought of swiping and been an iPhone user for years.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Hi,

Battery and features boxes all displayed after deleting the car and speaking with Audi dealer to delete and add me back as key user. Worked a few hours later. The question is, why doesn’t Audi Digital know this fix?

Thanks for the help.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
Tony
Posts: 458
Joined: Wed Nov 03, 2021 9:27 am
Location: London

Post by Tony »

This is my main fear with an electric car from one of the older brands, they have the build quality and design down but tech...that is a whole other ball game.
Geh2021
Posts: 267
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Hi,

All was ok yesterday, but today the battery status isn’t showing the correct information. The car, when I got out of it a few minutes ago, was 151 miles, but the app says 188 and 98%. I tried refreshing the screen, switching the iPhone off and on but no change. Odd!
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
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