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Re: Audi App Issues

Posted: Thu Mar 03, 2022 9:59 am
by Tony
So it's March and still no software update eh?

Re: Audi App Issues

Posted: Thu Mar 03, 2022 11:32 am
by lexathon
I've told Audi customer services that I'll be exercising my right to return the vehicle (within 6 months) as faulty. I received it in October, so that would be April. Waiting for their response.

Re: Audi App Issues

Posted: Thu Mar 03, 2022 11:48 am
by Citizen
17 pages on this post illustrate this a frustrating issue that has been going on for months. It appears that sadly you are all getting nowhere with Audi direct, in which case it might be worthwhile getting the likes of What Car involved. The last thing Audi want is bad publicity surrounding what they expect to be their second best model, and it might ignite some action. Mine is on order ( if I go ahead), so cannot myself.

Re: Audi App Issues

Posted: Thu Mar 03, 2022 3:24 pm
by lightninguk
I have written to Andrew Doyle (andrew.doyle@audi.co.uk), who is the MD for Audi UK and asked if he would like to read and comment on this post, fingers crossed.

Re: Audi App Issues

Posted: Thu Mar 03, 2022 3:59 pm
by Tony
Ohh good shout on WhatCar, not sure who runs the forum but that could be a good idea?

Re: Audi App Issues

Posted: Thu Mar 03, 2022 4:09 pm
by Tony

Re: Audi App Issues

Posted: Thu Mar 03, 2022 5:50 pm
by lexathon
Tony wrote:
Thu Mar 03, 2022 4:09 pm
Ohh related - https://www.audi-mediacenter.com/en/pre ... tron-14518
Very interesting. No reference there to bug fixes, so we must hope. Send destination to car will be something useful.

Re: Audi App Issues

Posted: Thu Mar 03, 2022 5:52 pm
by Smap
Anyone having problems with the app today getting a error loading message?

Re: Audi App Issues

Posted: Thu Mar 03, 2022 6:00 pm
by matta
Yes error on the app for me this afternoon. Can’t get any charge info from car.

Re: Audi App Issues

Posted: Thu Mar 03, 2022 6:01 pm
by Geh2021
Yes, been a real pain most of the day. I would wait until tomorrow and if still a problem, the usual advice from Audi Digital is to delete and reinstall the app. The biggest pile of rubbish since Windows Vista!