Hi,
The MyAudi app, and the technical functionality of the car is way beyond acceptable. I’ve called and emailed Audi Digital and Audi Customer Service numerous times about the app, the lack of functions like remote locking, and an In car charging timer, but they reply saying they are aware of this and doing their best to resolve these. I’m convinced we won’t see any fix this side of Christmas!
As to the charging, best to give Pod Point a ring as they seem to be having software issues as well, and usually you can get some sense out of them, unlike Audi.
Home charging with a Podpoint Solo
Hi
Found this trail after experiencing the same issue - I have Audi Q4 and when using a scheduled charge on PodPoint tethered 7KW the car only receives roughly half ie 3.5kw.
I have had the PodPoint engineer out today who has tested everything and we confirms together that the issue only occurs when a schedule is set - given we schedule overnight to benefit from cheaper electricity rate - this is highly frustrating as not getting up at midnight to plug in to get 7KW ph vs 3.5.
The engineer catagorically said it is an Audi software comparability issue and they need to update software to resolve it.
I have contacted digital services and customer service and await a response.
Please let me know if anyone has resolved this or advise?!
Found this trail after experiencing the same issue - I have Audi Q4 and when using a scheduled charge on PodPoint tethered 7KW the car only receives roughly half ie 3.5kw.
I have had the PodPoint engineer out today who has tested everything and we confirms together that the issue only occurs when a schedule is set - given we schedule overnight to benefit from cheaper electricity rate - this is highly frustrating as not getting up at midnight to plug in to get 7KW ph vs 3.5.
The engineer catagorically said it is an Audi software comparability issue and they need to update software to resolve it.
I have contacted digital services and customer service and await a response.
Please let me know if anyone has resolved this or advise?!
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- Posts: 8
- Joined: Fri Apr 01, 2022 5:13 pm
Lucky for us, my economy 7 doesn't adjust to the spring time change of clocks, so cheap(er) charging starts at 11:30pm: still awake! Check with your providers
We should all be asking for £250 as that would focus their mind a bit to find a solution....
We should all be asking for £250 as that would focus their mind a bit to find a solution....
Had this 3.5kW charge issue also, but seems to resolve itself if I power cycle the Podpoint using the MCB in the house. Charge resumes at 7kW (app says 6.5kW but smart meter confirms 7ish).
Interesting, the schedule seems to fail completely to always on if the Podpoint loses Wi-Fi for an extended period. Learnt this when someone unplugged the garden Wi-Fi extender and didn’t put it back in later
Interesting, the schedule seems to fail completely to always on if the Podpoint loses Wi-Fi for an extended period. Learnt this when someone unplugged the garden Wi-Fi extender and didn’t put it back in later
Delete the Podpoint App only and reload it from the App Store/iCloud.
This resolution I would hope is long term. No problems with the charging rate at 3.5kw since carrying out this request.
Just wanted to reply to this as I was having a similar issue to the above with the car only pulling 3.5kwh from the PodPoint Solo.
For context this was on a scheduled charge, charging to 100% (for long journey). I had scheduled charged previously to 80% and it drew 7kwh. Tested again last night at a scheduled charge from 00:30-04:30 to 80% and it drew 7kwh so I would guess that when its set to 100% for some reason its only drawing half the amount. Strange.
For context this was on a scheduled charge, charging to 100% (for long journey). I had scheduled charged previously to 80% and it drew 7kwh. Tested again last night at a scheduled charge from 00:30-04:30 to 80% and it drew 7kwh so I would guess that when its set to 100% for some reason its only drawing half the amount. Strange.
Still only charging at 3+ for me. Including at 100% or 80%; deleted app (which as totally expected was pointless as scheduling consumption is obviously nothing to do with the app); no scheduling it happily works at 7.5kwh. Still spending my £250 of credit they gave me. But I’ve now decided to look at different chargers as everything about PodPoint is very poor, app, user experience, service.