Software release

Faults and Technical chat for the Audi Q4
TheSarge
Posts: 48
Joined: Thu Aug 12, 2021 5:57 am

Post by TheSarge » Mon Jul 04, 2022 10:48 pm

The lack of progress from Audi to deliver updates to the Q4 led me to buying a Tesla, a better car in every way.

Tony
Posts: 245
Joined: Wed Nov 03, 2021 9:27 am

Post by Tony » Mon Jul 04, 2022 11:33 pm

garysevern wrote:
Mon Jul 04, 2022 6:57 pm
I got a satisfaction survey email from Audi today and made it clear the number of software issues that need fixing.

How did you get that?

Tony
Posts: 245
Joined: Wed Nov 03, 2021 9:27 am

Post by Tony » Mon Jul 04, 2022 11:35 pm

TheSarge wrote:
Mon Jul 04, 2022 10:48 pm
The lack of progress from Audi to deliver updates to the Q4 led me to buying a Tesla, a better car in every way.

That's the thing for they money we spent it's really starting to irritate me. Thinking maybe a Polestar 4 next time, or who knows what else will be around in 2024.

Burchio
Posts: 4
Joined: Thu May 19, 2022 6:22 am

Post by Burchio » Tue Jul 05, 2022 6:09 pm

I’m not expecting much before the end of the year, my hope is that Audi is taking the time needed to bring us a qualitative update. I doubt it will happen.

Tony
Posts: 245
Joined: Wed Nov 03, 2021 9:27 am

Post by Tony » Tue Jul 05, 2022 6:22 pm


Edam77
Posts: 100
Joined: Tue Aug 31, 2021 10:49 am

Post by Edam77 » Tue Jul 05, 2022 8:08 pm

TheSarge wrote:
Mon Jul 04, 2022 10:48 pm
The lack of progress from Audi to deliver updates to the Q4 led me to buying a Tesla, a better car in every way.
Have to fully agree, must admit I love my model 3! The Audi is a good car, but just too many things not sorted for the price!

garysevern
Posts: 42
Joined: Tue Jul 06, 2021 8:45 am

Post by garysevern » Fri Jul 08, 2022 7:00 am

Satisfaction Email just came randomly Tony.

Tony
Posts: 245
Joined: Wed Nov 03, 2021 9:27 am

Post by Tony » Sun Jul 10, 2022 6:39 pm

I made a complaint and have someone calling me back next week so let's see how this goes.

Geh2021
Posts: 149
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 » Sun Jul 10, 2022 7:11 pm

That’s good, so let us know how you get on.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586

matta
Posts: 40
Joined: Tue Aug 24, 2021 7:18 am

Post by matta » Mon Jul 11, 2022 12:22 pm

I raised a formal compliant with Audi UK about the various software issues and after lots of calls etc got no where. Audi UK seem to have no idea if/when a software update is coming, they don't seem to have any ability to get any more information out of Audi Germany!

Had a new issue yesterday, the navigation tour plan was telling me I'll reach a waypoint on my journey with 50% battery remaining, when the car only had 31% left which was 14 miles away from that point! See photo below.

20220710_164958259_iOS.jpg

Also experienced another issue last week where Apple CarPlay refused to open when driving with an Audi safety message stating the function was disabled when driving! Had to power down the car and leave it 5 minutes to restore CarPlay while driving.

I understand software issues occur but not to have had a single software update in the 9 months I've owned the car to resolve major issues is just not acceptable.

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