Service Plan?

All Audi Q4 related discussions
Geh2021
Posts: 30
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 » Thu Nov 18, 2021 10:59 pm

Hi,

Yes, today I got an email from the service advisor at my local dealer who have said the e-tron needs servicing every two years or 18,000 miles. So as I plan to keep the car for sometime, I have decided to go for level 3. Also I checked around a few dealers near me and one 100 miles away, and the cost for the 2 year service, at present, is £350. So the 25% off makes good sense even if you plan to keep the car for just two years. And it’s payable in one or over 24 months interest free.

Like you, when I phoned, Audi Finance didn’t have an answer, and told me to call my dealer! I said yet again that Audi Finance manage the plans so surely you must know! No answer to that question either.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

Austin_Yeahbaby
Posts: 9
Joined: Wed Oct 20, 2021 2:21 pm

Post by Austin_Yeahbaby » Sun Nov 21, 2021 8:54 am

No idea why the following video from Audi show Q4 service cost at £48.

Feel free to comment on the video!


Geh2021
Posts: 30
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 » Sun Nov 21, 2021 10:21 am

Hi,

He’s saying £48 for parts and these no oily bits to check, that still begs the question why, when the service cost quoted from two dealers is around £250 (excluding brake fluid and pollen filter), is there almost a £200 labour cost!
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

Geh2021
Posts: 30
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 » Wed Nov 24, 2021 8:33 pm

Hi,

I’ve spent more time chasing down the service regime for the Q4, and I’m now convinced I have the answer.

Firstly, the service advisor at my local dealer, who has never failed me over the 11 years I’ve known him, has confirmed that the service regime for the Q4 is 18600 miles or 2 years, whichever the sooner. And second, the words below on the Audi site that some electric cars are on a fixed inspection regime of 2 years, check with your Audi Centre, and I’ve done this.

Fixed regime overview
- Oil Service (petrol/diesel cars) every 9,300 miles (15,000km)/1 year, whichever occurs first
- Inspection Service every 18,600miles (30,000km)/2 years, whichever occurs first (some Battery Electric Vehicles have a fixed inspection regime of 2 years but with no mileage criteria. Check with your Audi Centre for details).

Some customers prefer the fixed regime (where available) as visiting an Audi Centre annually can provide extra peace of mind, the oil and inspection services can be completed in the same visit in the second year and they can budget with more certainty.


The link is below, so go to the section headed ‘When should I service my Audi?’

https://www.audi.co.uk/uk/web/en/owners/servicing.html

So I’m happy signing up to the Service Plan, Level 3 as based on estimated cost from Audi of £250 for the inspection service, £75 for brake fluid and £50 for pollen filter every two years, and MOT’s at year 3 and 4, having a service plan will save me money.

Hope this helps.
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

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