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PodPoint Instal
Posted: Mon Nov 22, 2021 3:02 pm
by Lisag2010
Hiya everyone. We had an email the other week getting the ball rolling on the Pod point. Filled out all the paper work for them to claim the government grant and now just waiting. How long did you wait to get further information?
Thank you.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 3:26 pm
by rxtaylor1966
They mentioned a few working days (3 or 5) when I spoke to them to chase mine on Friday.
They then resent the email about providing pictures again even though the govt grant was apparently approved
I have spoken to them 3 times now.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 5:38 pm
by garysevern
Returned electronic docs 29/9 and was contacted 29/10 to arrange appointment. Installed 8/11.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 6:01 pm
by Pwhaudi
I think my install was a fluke.
Got email from podpoint on the Friday. Did grant stuff straight away. Was asked for pictures on the Monday around mid-day, then got a call an hour later to arrange installation for Wednesday! So email to install was 3 working days. Got to be some kind of record. Shame car won't be with me for another 2 months.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 8:42 pm
by HEW805S
How long does it normally take for someone to get in touch about fitting your charging point once you have ordered your car?
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 8:47 pm
by Edam77
Ed1Dave wrote: ↑Mon Nov 22, 2021 8:42 pm
How long does it normally take for someone to get in touch about fitting your charging point once you have ordered your car?
If it's like our dealer they were useless, had to wait for it to be fully built before they would place the order. They kept saying it needed the VIN, this isn't true you only need the order number so would push them hard! Especially as there is quite a lead time on install (to be fair this is the same for diffent providers)
In my case once we had done the forms for the grant Podpoint were meant to be in touch within 5 working days, it took them nearly a 4 weeks (and loads of chasing including emailing their CEO) and then it was a further 4 weeks for the install date. This was then moved by the installation company to the week after (without telling me!) Not ideal as the 3 pin is not the best option.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 9:14 pm
by HEW805S
Edam77 wrote: ↑Mon Nov 22, 2021 8:47 pm
Ed1Dave wrote: ↑Mon Nov 22, 2021 8:42 pm
How long does it normally take for someone to get in touch about fitting your charging point once you have ordered your car?
If it's like our dealer they were useless, had to wait for it to be fully built before they would place the order. They kept saying it needed the VIN, this isn't true you only need the order number so would push them hard! Especially as there is quite a lead time on install (to be fair this is the same for diffent providers)
In my case once we had done the forms for the grant Podpoint were meant to be in touch within 5 working days, it took them nearly a 4 weeks (and loads of chasing including emailing their CEO) and then it was a further 4 weeks for the install date. This was then moved by the installation company to the week after (without telling me!) Not ideal as the 3 pin is not the best option.
So it’s not quite as straight forward as it was made out to me then. Our salesman told us your charger was fitted for free by Audi but I’m guessing you have to go down the grant route with paperwork etc?
This is our first EV so it’s all new to me.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 10:48 pm
by Q4NE
We got the sales man to contact pod point with an order number. An hour later we filled out the form and sent the photos. 2 days later, got an email saying they had a cancellation the next day. Podpoint installed. No idea when my car is due.
Only thing to watch is that they are really strict with the off street parking photo. We’ve got new shelving being installed to enable the car to fit in the garage. This wasn’t completed. So they wouldn’t activate the charger, which they will do over the air when I send a photo in of the cleared garage. Apparently this am OLEV grant criteria which is very strictly controlled.
Re: PodPoint Instal
Posted: Mon Nov 22, 2021 11:42 pm
by Tony
Booked the install for next Thursday, getting the car this Friday so hopefully the pod comes in time.
Re: PodPoint Instal
Posted: Tue Nov 23, 2021 7:43 am
by Lisag2010
Thank you everyone for your replies.